Politique de remboursement

Thank you for shopping with us. At Ultraco, we are committed to providing our customers with high-quality products and services. We understand that shopping online involves a great deal of trust on your part, and we take this trust very seriously.

No Return Policy

In alignment with our commitment to quality, all products undergo comprehensive quality control checks before shipment to ensure they meet our high standards. Due to the nature of our products and in compliance with local regulations, we do not accept returns. This policy is consistent with the legal framework in Switzerland, which allows businesses to opt-out of accepting returns provided this is clearly communicated to the customers before purchase.

Non-returnable Items

Please note that all sales made through our website are final. This includes but is not limited to:

• All types of products sold on our website.
• Products sold at discounted rates.
• Products purchased during sales or special promotions.

Damaged or Defective Items

While we do not accept returns, we stand behind the quality of our products. If you receive a product that is damaged or defective upon arrival, please contact us within 5 days of receipt at +41 22 819 16 16 or info@ultraco.ch. We will require proof of the damage or defect, such as photos, to assess the issue and determine an appropriate resolution, which may include a replacement or refund at our discretion.

Refunds

Given our no-return policy, refunds are generally not provided. However, exceptions may be made on a case-by-case basis for products received in damaged or defective condition, as outlined above. Refunds for approved cases will be processed to the original method of payment.

Contact Us

We value your business and aim to ensure your satisfaction. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at +41 22 819 16 16 or info@ultraco.ch. Our customer service team is available to assist you and provide further information.

Policy Updates

Ultraco reserves the right to update or modify this return and refund policy at any time without prior notice. Your continued use of our website following any such changes constitutes your agreement to follow and be bound by the policy as modified.

Thank you for understanding and for your continued support of Ultraco.